PAYMENTS & SHIPPING
Payment via PayPal is preferred, as your model can ship faster, but payments through postal money orders and personal checks can also be accepted. Checks MUST CLEAR before the model can ship, which for checks, can take upwards of 30 days.
All horses are shipped via USPS priority with tracking. Insurance is strongly advised for all items, as these are one of a kind art pieces. Insurance is mandatory on items over $500. A NOTE TO INTERNATIONAL CUSTOMERS – The customs value must be correct on the customs form. International buyers are responsible for any duty/taxes/charges, and are not included in the shipping. Inability to pay or afford your country’s duty/taxes/charges is NOT a warranted refund. If you refuse the model and it is returned to me you will not receive a refund. If this is your first international purchase please familiarize yourself with your countries duty/taxes/charges BEFORE purchasing.
Selling an item you have purchased from me prior to you actually receiving the piece is strictly prohibited. Any violations of this can result in being refunded for the item and / or no longer able to purchase items from me in the future.
It is the responsibility of the buyer to alert us if your item needs to be sent to a new or different address. All items automatically ship to the address noted/associated with initial deposit or payment for that item. If you do not let us know you have moved etc and your item is lost, undelivered or not forwarded to the new location, the buyer is not entitled to a refund or replacement. Any and all warranted refunds will not include the initial shipping charges.
TIME PAYMENTS & DEPOSITS
All payments and deposits are non-refundable.
The maximum length for time payments for most sales is 4-6 months. Items that sell over $1000 may be able to be extended on a case-by-case basis PRIOR to bidding, with a minimum of 20% down at the time of the auction’s close. The rest of the payments will then be spread in even, monthly payments. A payment is expected every 30 days, if you are going to be late, an email would be expected to let me know of any delay. Non-payment for two consecutive months with no communication is grounds for cancelling the transaction and listing the art piece back for sale. I understand emergencies happen, so please email me if there will be any issue.
I use PayPal’s invoicing tool for all payments – this allows the remaining balance to be paid off in equal monthly installments and makes tracking partial payments easy for both parties. This is something that is accessible to you at any time. Payment is expected on the SAME DAY EACH MONTH. A $25 late fee will be applied for missing or late payments. This is applied after one week of late payments and will be applied each week its late after that point. I will send courtesy reminders of payments due date each month.
Making your initial deposit on your piece is agreement to the above terms, unless otherwise discussed with myself in emails, in which case it will be indicated above in the invoice.
RETURNS, REPAIRS & ALTERATIONS
All sales are final. No refunds.
Unpainted Resins have a 3 day inspection period to check for any breaks or damage. If your item is damaged in shipping we will replace the model. No refunds. A return label for the damaged item will be included with the replacement. Please pack the damaged model with the original packaging provided and return with using the supplied label within one week or you will be charged for the replacement item. If your arrives safely and undamaged but breaks within your care you are not warranted a replacement.
Commission models are non-refundable, as I will make every effort to ensure the model is what you envisioned. NOTE: Commissions are closed at this time.
If your model needs repair or restorations, any artist may do that. I do not usually have room for restorations. Alterations are not permitted on any painted pieces without my explicit permission. All alterations must be noted if the buyer chooses to sell the altered model in the future.
My unpainted sculptures and medallions may be customized or altered by the buyer unless the specific edition release otherwise states. Absolutely NONE of my items may be reproduced in anyway. You may not cast my sculptures, or scan/shrink/print or sculpt or draw one in their likeness etc… even if if it is extensively customized or even recognizable. Make original work if you wish to reproduce an item but DO NOT COPY MY WORK! I love to be a source of INSPIRATION but do not use my sculptures as a reference for your art. Find real images and many of them and produce something that is 100% your own. MAKE. ORIGINAL. WORK.
I reserve the right to not sell to or conduct business with any person who breaks any of the above policies or is disrespectful, threatening or rude to myself or any of my employees. This includes but is not limited to email/message correspondences or in-person interactions. BE NICE.
PLEASE FREE TO CONTACT ME WITH ANY QUESTIONS OR CONCERNS